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These Terms and Conditions (“Terms”) govern your purchase of tickets from The Frida Cinema, a non-profit art house movie theater. By purchasing tickets through our website, you agree to comply with and be bound by these Terms. All ticket sales are final.

Pricing, Payments, Refunds and Exchanges

Ticket prices are as listed on our website and are subject to change without notice. Membership discounts may be available and are subject to specific terms and conditions as outlined per Tier on our website.

Once a ticket is purchased, it cannot be refunded or exchanged.

By providing payment information, you confirm that you are authorized to use the selected payment method and that the information provided is accurate and complete.

For Complimentary/RSVP-Based Events

Please note that we may open a number of tickets that exceeds the number of our seats, given a standard rate of no-shows for free events.  If RSVP’s are maxed-out, we may also open a Stand-By Line, but note that we will not begin to allow stand-by guests to enter until right at showtime, and only per the number of seats left open. If you do have an RSVP for a complimentary event,  we highly suggest arriving at least 20 minutes prior to showtime to ensure seating.

Admission

Admission to screenings is subject to the theater’s policies, including age restrictions as set by content ratings. Please ensure you comply with these policies to avoid being denied entry.

You may be required to present a valid ID along with your ticket for entry, such as at an R or NC-17 Rated film. The Frida Cinema reserves the right to deny entry without a refund if valid identification is not provided.

Latecomers may be admitted at the discretion of The Frida Cinema staff. However for certain special or live events, entry may be staggered to minimize disturbance to other patrons.

Changes

The Frida Cinema reserves the right to make changes to the scheduled program, including film titles and screening dates and times. We will make reasonable efforts to notify you of any changes, through platforms including our newsletter, website, and social media.

Cancellations

If a screening is canceled, The Frida Cinema will offer a refund or exchange to customers who have paid for a ticket(s).

Conduct, Prohibited Items

Attendees are expected to behave respectfully and comply with theater policies. Disruptive behavior may result in ejection from the theater without a refund.

The Frida Cinema is licensed to make alcohol sales to guests age 21 and older, with valid ID.  Please note that The Frida Cinema adheres to a two-drink-maximum per guest at a screening or event.  The Frida Cinema reserves the right to prohibit alcohol sales to an individual who is displaying signs of inebriation.

Outside food and beverages, illegal drugs, recording devices, and smoking of any kind are not allowed in the theater.

Liability, Force Majeure

The Frida Cinema is not responsible for any personal injury, property damage, or lost or stolen items occurring at our venue.

The Frida Cinema will not be liable for any failure to perform its obligations under these Terms due to circumstances beyond its reasonable control, including natural disasters, strikes, or other unforeseen events.

Amendments 

The Frida Cinema reserves the right to amend these Terms at any time. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of the revised Terms.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the state of California. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts in Orange County, California.

Privacy Policy

The Frida Cinema and/or our ticketing platform filmbot (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you purchase tickets online and interact with our services. By using our website and services, you agree to the terms of this Privacy Policy.

Information We May Collect

Personal Information

When you purchase tickets or interact with our services, we may collect the following personal information:

  • Name
  • Email address
  • Phone number
  • Payment information (e.g., credit card details)
  • Billing and shipping address

Non-Personal Information

We may also collect non-personal information about your visit to our website, including:

  • IP address
  • Browser type and version
  • Pages you visit
  • Time and date of your visit
  • Referral URL

How We May Use Your Information

Personal Information

We may use your personal information to:

  • Process and fulfill your ticket orders
  • Communicate with you about your orders and upcoming events
  • Provide customer support
  • Improve our services and website
  • Send you promotional materials and updates, if you have opted in to receive them

Non-Personal Information

We may use non-personal information to:

  • Analyze website usage and performance
  • Improve our website and services
  • Personalize your experience on our website

Data Sharing and Disclosure

Third-Party Service Providers

We may share your personal information with third-party service providers who assist us in operating our website, processing payments, and delivering services. These providers are required to protect your information and use it only for the purposes for which it was shared.

Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the new owner.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request the correction or deletion of your personal information
  • Opt-out of receiving promotional communications from us
  • Withdraw your consent to our use of your personal information

To exercise these rights, please contact us using the contact information provided below.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised policy will take effect upon posting. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Information

For any questions or concerns regarding these Terms, please contact us at:
The Frida Cinema
305 E. 4th St. STE 100
Santa Ana, CA 92701
Email: info@thefridacinema.org
Phone: (323) 428-7411

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